Returns
If you are not satisfied with your purchase, you may request a return in accordance with the Consumer Protection Act where applicable.
To be eligible for a return, products should be:
- Unused.
- Unopened where applicable.
- Returned in their original packaging.
- Accompanied by proof of purchase where applicable.
Personalised Products
Personalised, customised or made-to-order items cannot be returned or refunded unless they are faulty, damaged or required by law.
Refunds
Once your return has been received and approved, Gift-ology aims to process refunds within 24–48 hours. The time taken for the funds to reflect in your account depends on your bank or payment provider.
Need Help?
If you have any questions about a return or refund, please contact us using our contact form or email support@gift-ology.co.za.